Refund Policy ­ Information ­ Wave Source Design

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Refund Policy

Web Hosting Accounts

All new web hosting accounts are covered by a 30 day money back guarantee. If you become dissatisfied with our services at any point within the first 30 days of holding an active account, we will issue a 100% refund of your money unless otherwise specified at, or prior to, the time of purchase. After 30 days, new hosting account payments are non-refundable.

Web Hosting Renewals

Your web hosting account will renew on an annual basis. Refunds for web hosting account renewals will be granted to customers who request a cancellation of their service, in writing, no later than 5 days before the renewal date. No exceptions will be made to this policy. After 5 days from renewal, renewal hosting account payments are non-refundable.

Domain Names

All domain names sales are made final at the time of purchase and are non-refundable. You are the sole owner of any domain names registered through our services upon payment in full. Should you decide to leave our service for another provider, domain names are transferable and therefore not subject to refunds.

Changes to registered domain names (incorrect spelling, etc..) cannot be made once the domain has been purchased with a domain registry. It is very important that you verify the spelling of your domain name and it is recommended that you have someone else read it as well to ensure it is exactly as expected.

Domain Name Renewals

Domain Name renewals are billed automatically on the schedule agreed to in the contract and are also non-refundable. They will renew automatically until you email us or cancel the renewal of your domain name yourself via your domain name account login. Keep in mind that domain names are on a minimum of the period registered, ie. there is no refund on unused time on a domain registered for 12 months if cancelled at 6 months through that period.

Web and Graphic Design Services

For larger projects that require quotes, a standard non-refundable 25% deposit payment is required before work commences. Payment of the 25% deposit constitutes acceptance of the deposit and all terms contained with the quotation, including timed milestone payment schedule if included (for longer projects over more than several months).

Refunds are offered if our standard, on-demand task based services:

  • were not carried out with due care and skill
  • were not fit for any specified purpose
  • were not completed within a reasonable time (when no time has been set)